Service Insurance Flood - About Us

NFS Flood Program - Who To Contact List

Customer Service Representative
Assist agents with flood zone determinations Provides rating assistance Processes endorsements & cancellations	(phone) (fax)	1-800-637-3846 1-406-257-2008
Submit-For-Rate
Receives and reviews underwriting documentation Calculates rates for submit-for-rate policies Re-rates submit-for-rate renewal policies annually	(phone) (fax)	1-888-389-8659 1-406-257-1409
Rollover Coordination
Receives and reconciles declaration pages for rollover Sends agency confirmation list of policies received Contacts agency for any missing or current information needed Bills mortgagee or insured 90 days prior to expiration date with cover letter of explanation on agency letterhead Sends agency copy of billing Sends agency expiration letter if premium is not received	(phone) (fax)	1-866-796-7582 1-406-755-4403
Agency Services
Sends welcome information, producer code/pin and sample supplies Assist agents in adding new users/deleting users to the website Assigns agency producer number and PIN number for access to agency data via the website Provides status inquiries	(phone) (fax)	1-866-796-7582 1-406-755-4403
Claims
Receives claim reporting Assigns adjusters Distributes claim payments	(phone) (fax)	1-800-759-8656 1-406-257-1629
On Line Assistance Unit
Assists agents with all website functionalities	(phone) (fax)	1-888-857-1000 1-406-756-2556
Excess Flood Insurance
Calculates premium for excess flood quotes in Florida, California & Texas. To obtain a Quote: Email quote #, Date of Construction, RC and coverage requested. Completed application will be sent to the agency.	(phone) 1-888-281-0684 pam.gerald@nfsmt.com ruth.hodgson@nfsmt.com

The National Flood Insurance Program (NFIP) is managed by the Federal Emergency Management Agency (FEMA), a component of the U.S. Department of Homeland Security (DHS).

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